TERMS AND CONDITIONS

Please read the following terms and conditions before making a purchase. Please ensure that you have understood and agreed to the following terms and conditions and our privacy policy.

Making A Purchase

We are not able to cancel any orders that have been successfully paid for. Please ensure that the item, colour, size, quantity and address are correct before making full payment.

Once an order has been made, your items are under the responsibility of our third party postal service providers.

For any missing parcels BATIKA shall assist on a case-by-case basis.

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Payment

All payments have to be made by means specified by BATIKA KEBAYA. Payments shall not be deemed to be made until full amount of funds have cleared.

Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

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Exchanges / Returns

1. We do not offer a refund policy however, returns are only accepted in exchange for BATIKA KEBAYA Store Credit and is only valid online. Exhanges are to be made for items the same amount or more. There will be no refund for items chosen that are cheaper. If for any reason you are not completely satisfied with the item purchased, you may exchange your purchase to us with an item amounting to the same or more than the original purchased item. Should the new item price be more than the initial item's purchase price, the buyer must top up the difference.

Please e-mail us at hello@batikakebaya.com for us to assist you with the exchange / return process.

2. Only clothes that are UNWORN, UNWASHED, UNALTERED and in its original state with all tags still attached can be returned / exchanged.

3. All exchanges must be posted within 14 days of receiving your order.

4. All items returned (including faulty items) without abiding by the above terms (2. & 3.) will not be accepted.

5. The buyer bears the cost of all shipping arrangements in relation to exchanges/returns.

6. Colour variances (lighter/darker) of the item may be due to computer screen settings and studio lighting. BATIKA KEBAYA portrays all items as accurately as possible. Returns due to colour variances will not be accepted.

7. All returns will be processed by or up to 3 working days from the date we receive the parcel.

8. All unclaimed parcels are forfeited 90 days after a notification email is sent. After 90 days has lapsed, refund will not be given.

9. For all orders with missing, defect or wrong item(s), email us at hello@batikakebaya.com with your order number. We will advise accordingly.

10. Some garments may have tailor's chalk marks to mark the placement of hooks or embellishments. These are NOT considered defects and there will not be any discounts offered.

11. Please note that there may be a 1-2cm difference in given measurements. Items that vary within this range will not be accepted as defect.

12. BATIKA KEBAYA does not wash the item before shipping. Due to the nature of batiks and how it is produced, there may be remnants of the batik wax that can come off with a simple wash.

13. All items may not be ironed before posted to customers. Creases on clothing are not deemed as faulty items.

Refunds

Refunds are only permitted due to manufacturing defects and subject to availability of stock. Please drop us an email at hello@batikakebaya.com within seven (7) business days upon receiving the item and please include the order number, description of defects and a photo evidencing the defect.

All discounted items are final sale. No exchanges or refunds are permitted for sale items.

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Product Care

Buyers are advised to hand wash all batik items purchased from BATIKA using mild detergent and cool water (unless otherwise stated on the product care page).

Do not use fabric softener for batiks.

All items should not be dried under direct sunlight.

Buyers are advised to iron all items at low to medium heat.

All lace kebayas must be dry cleaned.

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Usage of the Site

BATIKAKEBAYA.COM (002332487-X) may feature pictures, articles, information, digital images, text, data, surveys, contests, promotions, advertising, brand logos, trademarks and other forms of content will be of interest to our customers or visitors. This Content can be viewed, transferred, shared and stored by our customers and visitors. However, the ownership of this Content belongs to BATIKAKEBAYA.COM and by downloading or storing of this Content does not give the customer or visitor the rights nor ownership to it.

Content extracted from BATIKAKEBAYA.COM, Facebook.com/batikakebaya, Instagram.com/batika.kebaya, published or shared on any platforms must be credited. BATIKAKEBAYA.COM (002332487-X), formerly known as BatikaByHudaa, reserves the rights to pursue legal action against unauthorized usage of this Content.

***Collectively, content composite one or more of the following - text, data, music, sound, graphics, digital images, pictures, videos, software or other forms later created or not known at this time.

BATIKAKEBAYA.COM (002332487-X), formerly known as BatikaByHudaa, reserves the right to make amendments to any of the above Terms & Conditions at any time.