Outlook Express Setup for New Qwestoffice.net Accounts
Open up Outlook Express, then:
1. Select 'Tools' menu
2. Select 'Accounts...'
3. Click the 'Add' button.
4. Select the 'Mail...' option. This opens up the Internet Connection Wizard that will guide you through your setup.
5. When the 'Internet Connection Wizard' window opens, enter your name or your company's name in the 'Display name:' field. This can really be whatever you want it to be. Then Click the 'Next' button at the bottom right of the window.
Note: UPGRADED VANITY DOMAIN accounts (Email addresses ending in your own domain name), please use your own email address, in the form of 'username@domain.com' in the step below (step 6 ONLY), instead of the 'username@qwestoffice.net' address.
6. Next, in the 'E-mail address:' field, enter your email address for the account. This will be in the form of 'username@qwestoffice.net' (see screenshot below), and will be your set return address. Once this is entered, click the 'Next' button at the bottom right of the window.
7. On the 'E-Mail Server Names' window, make sure the the first line 'My incoming mail server is a _____ server' has the 'POP3' option selected.
8. On the next line, for the 'Incoming mail (POP3) server' field, type 'pop.qwestoffice.net'.
9. On the next line, for the 'Outgoing mail (SMTP) server' field, type 'smtp.qwestoffice.net'.
Once these fields are entered, click the 'Next' button.
10. On the 'Internet Mail Logon' window, in the 'Account Name:' field, type in your full email address as your user name including the '@qwestoffice.net' (see below for example).
11. In the 'Password:' field, type in the password that was set for your account. If you wish to have Outlook Express remember your password you may also check the 'Remember Password' Option.
Note: If you are having troubles with the password please login to http://sitecontrol.qwestoffice.com, then go to the EMAIL section to reset it.
12. On the next window, click the 'Finish' button.
13. You will now see the 'Internet Accounts' window where you started. Click the 'Mail' tab to display your accounts including the one you just finished setting up.
14. Select your newly created account and click the 'Properties' button on the right.
Note: If there are more than one accounts listed on the screen, make sure to highlight the email account you just created by clicking on it first and then click properties.
15. On the 'Properties' window that appears, click on the 'Servers' tab.
16. At the bottom of this window, under the 'Outgoing Mail Server' section, check the option for 'My server requires authentication'.
17. Then click on the 'Settings...' button that appears.
18. On the popup window, make sure that the option ‘Use same settings as my incoming mail server’ is selected, then click the 'OK' button to close up the 'Outgoing Mail Server' window.
19. Now, back in the 'Properties' window, select the 'Advanced' tab at the top right hand corner.
20. Under the 'Server Port Numbers' section, select the checkbox 'This server requires a secure connection (SSL)' located directly below 'Outgoing Mail (SMTP):'.
21. Make sure, after you ckecked this option, that the corresponding text box for 'Outgoing Mail (SMTP):' contains the number '465' and NOT '25'. If this is not the case, simply change it.
Once this is done, click the 'OK' button to close the window.
22. You should now be left with the original 'Internet Accounts' screen with your account displayed. Click the 'Close' button at the bottom right to finish this off.
23. Lastly, click the 'Send/Rec' button at the top to test the sending and receiving.
